IndiaGiftHouse? Think Twice Before Buying!

This year I was late sending tikka to my cousins in India so Mumma suggested to go online and send it through the Internet. I knew of a few sites such as HomeIndia, IndiaPlaza, and EShakti that you could use to send gifts to India. So I started searching last Saturday but I didn’t find anything I liked on those sites. The next best thing is to search on Google. Many different sites came up and IndiaGiftHouse looked like something I liked.

I was sending it to my cousin-brother Vidhur in Delhi and he is about 6 years of age. So I wanted something that included chocolates or sweets so that he would get something that he likes. IndiaGiftHouse had one with chocolates, tikka, rola, etc.. and all for $8.95 in a nice Pooja thali. I ordered that and put it on my credit card.

Sunday I get an email saying that my credit card has been declined from IndiaGiftHouse. So I sent them an email why it has been declined (because I was using the credit card with no problem). No response. Monday I get an email from them saying that my payment has been processed. What?!? But how can it be processed if my credit card was declined??? :censored:

They have a section on their website where you can check your order status. I put in my order number and my email ID and the response it shoots back at me: ORDER NUMBER NOT FOUND! :censored: What the heck????????? Aargh.

This is so messed up. Now its Wednesday and I even tried calling their support number in USA which just takes you to a voicemail. I have been sending them continuous emails from my email ID as well as from their site, now today I have left them a message as well on their voicemail. How the heck am I suppose to know if my order has been processed or not?

I am very upset with this company! NEVER buy from IndiaGiftHouse. They are horrible. These Indian companies need to learn what CUSTOMER SERVICE means!! Geez louise. If you can’t even hire someone to answer your dang phone, then how the heck are you running a business???

Most likely they don’t have a lot of customers anyway, but they just lost one that might have bought another thali if they would just give me some service!

So even though some of the other companies that are well-known have more expensive gifts, atleast I will know that I will get the service that I deserve!

Alvida. Jai Mata Di.